Changing the world through digital experiences is what Adobe?s all
about. We give everyone?from emerging artists to global
brands?everything they need to design and deliver exceptional
digital experiences! We?re passionate about empowering people to
create beautiful and powerful images, videos, and apps, and transform
how companies interact with customers across every screen.
We?re on a mission to hire the very best and are committed to
creating exceptional employee experiences where everyone is respected
and has access to equal opportunity. We realize that new ideas can
come from everywhere in the organization, and we know the next big
idea could be yours!
OUR COMPANY
Changing the world through digital experiences is what Adobe?s all
about. We give everyone?from emerging artists to global
brands?everything they need to design and deliver exceptional
digital experiences. We?re passionate about empowering people to
craft beautiful and powerful images, videos, and apps, and transform
how companies interact with customers across every screen.
We?re on a mission to hire the very best and are committed to
building exceptional employee experiences where everyone is respected
and has access to equal opportunity. We realize that new ideas can
come from everywhere in the organization, and we know the next big
idea could be yours!
THE OPPORTUNITY
The Experience Manager, Premier Support, Named Support Engineer for
the AEM (CQ) solution will provide Technical Support for the specific
Adobe Customers paying for our premium support services. Key elements
of the role involve handling technical issues and ensuring our
Customers are set-up for success. You will field questions, log and
work high priority issues, meet with Customers regularly, and handle
customer issues while working with the extended Adobe Support team
(Support, TAMs and Engineering). The over-arching goal is to ensure
that you can anticipate and avoid issues, identify and mitigate
against risk.
When vital, you may be required to go onsite to expedite the
resolution of a technical issue, or as part of an overall Customer
experience improvement exercise. Team members will fully detail all
customer cases, customer problem interactions, and customer
environment details to ensure complete regular Customer Account
reviews. The objective of this group is to build memorable Customer
Experiences for our most strategic Customer resulting in Customers
being wildly successful using our products.
WHAT YOU&#**APPLY ON THE WEBSITE**;LL DO
As the first point of contact for customer concerns relating to their
technical issues, advocate and represent their needs with internal
product and engineering teams. Provide timely responses, updates and
resolution to technical and product inquiries. Be aware of
customer&#**Apply on the website**;s business priorities and impact,
to ensure mitigation and resolution.
Understand the customer&#**Apply on the website**;s business
priorities and impact, navigate Adobe internal teams on their behalf,
and be able to integrate and establish rapport with cross-region
customer teams and cultures to build trust.
WHAT YOU NEED TO SUCCEED
* Experienced Web Developer - Adobe Experience Manager requires
strong JAVA development, Javascript, J2EE application servers,
databases, and LDAP server technology to support our customer&#**Apply
on the website**;s deployments and instances in development and
production. Experience with ActionScript, HTML5, XHTML, HTML, CSS,
Flash/Flex, SOAP and XML very beneficial.
* Experienced Technical Support specialist - Proven understanding of
performance tuning and optimisation, debugging customer code, and
knowledge at API level of 3rd party applications. Experience in a
wide-range of computer operating systems and software with emphasis on
installation, troubleshooting, upgrading, integration and
client/server operations.
* Bachelors Degree or equivalent experience
OUR COMPANY
Changing the world through digital experiences is what Adobe?s all
about. We give everyone?from emerging artists to global
brands?everything they need to design and deliver exceptional
digital experiences! We?re passionate about empowering people to
create beautiful and powerful images, videos, and apps, and transform
how companies interact with customers across every screen.
We?re on a mission to hire the very best and are committed to
creating exceptional employee experiences where everyone is respected
and has access to equal opportunity. We realize that new ideas can
come from everywhere in the organization, and we know the next big
idea could be yours!
OUR COMPANY
Changing the world through digital experiences is what Adobe?s all
about. We give everyone?from emerging artists to global
brands?everything they need to design and deliver exceptional
digital experiences. We?re passionate about empowering people to
craft beautiful and powerful images, videos, and apps, and transform
how companies interact with customers across every screen.
We?re on a mission to hire the very best and are committed to
building exceptional employee experiences where everyone is respected
and has access to equal opportunity. We realize that new ideas can
come from everywhere in the organization, and we know the next big
idea could be yours!
THE OPPORTUNITY
The Experience Manager, Premier Support, Named Support Engineer for
the AEM (CQ) solution will provide Technical Support for the specific
Adobe Customers paying for our premium support services. Key elements
of the role involve handling technical issues and ensuring our
Customers are set-up for success. You will field questions, log and
work high priority issues, meet with Customers regularly, and handle
customer issues while working with the extended Adobe Support team
(Support, TAMs and Engineering). The over-arching goal is to ensure
that you can anticipate and avoid issues, identify and mitigate
against risk.
When vital, you may be required to go onsite to expedite the
resolution of a technical issue, or as part of an overall Customer
experience improvement exercise. Team members will fully detail all
customer cases, customer problem interactions, and customer
environment details to ensure complete regular Customer Account
reviews. The objective of this group is to build memorable Customer
Experiences for our most strategic Customer resulting in Customers
being wildly successful using our products.
WHAT YOU&#**APPLY ON THE WEBSITE**;LL DO
As the first point of contact for customer concerns relating to their
technical issues, advocate and represent their needs with internal
product and engineering teams. Provide timely responses, updates and
resolution to technical and product inquiries. Be aware of
customer&#**Apply on the website**;s business priorities and impact,
to ensure mitigation and resolution.
Understand the customer&#**Apply on the website**;s business
priorities and impact, navigate Adobe internal teams on their behalf,
and be able to integrate and establish rapport with cross-region
customer teams and cultures to build trust.
WHAT YOU NEED TO SUCCEED
* Experienced Web Developer - Adobe Experience Manager requires
strong JAVA development, Javascript, J2EE application servers,
databases, and LDAP server technology to support our customer&#**Apply
on the website**;s deployments and instances in development and
production. Experience with ActionScript, HTML5, XHTML, HTML, CSS,
Flash/Flex, SOAP and XML very beneficial.
* Experienced Technical Support specialist - Proven understanding of
performance tuning and optimisation, debugging customer code, and
knowledge at API level of 3rd party applications. Experience in a
wide-range of computer operating systems and software with emphasis on
installation, troubleshooting, upgrading, integration and
client/server operations.
* Bachelors Degree or equivalent experience
We need : English (Good)
Type: Permanent
Payment:
Category: Others
